Subscriber CRM
A single customer record: contracts, services, locations, field equipment, communication history and tickets.
NavigoISP unifies CRM, finance, network infrastructure monitoring and operational modules into a single platform. From subscribers and invoices to CMTS, OLT and work orders - everything connected and in real time.
Business and technical processes share the same data on subscribers, services and equipment, eliminating double entry and conflicting records.
A single customer record: contracts, services, locations, field equipment, communication history and tickets.
Automated subscription billing, payment tracking, reminders, reports and revenue overview by service.
Create, assign and track orders for installation, service and field interventions, with statuses and deadlines.
Visual management of tasks and interventions through columns and workflows, with filters by team and priority.
Equipment and asset records, depreciation, locations, assignments and links to network devices in service.
Tracking of routers, switches and nodes - availability, load and alerts on a single control dashboard.
Remote management of subscriber CPE - provisioning, configuration, firmware updates and diagnostics over the TR-069 protocol.
NavigoISP doesn't stop at record-keeping - it connects to the services that actually provision, authenticate and bill your customers.
AAA authentication, authorization and accounting. Activate and suspend subscribers directly from the CRM.
Integration with the Kea 3 DHCP server - managing address allocation, leases and binding to customer profiles.
Integration for cable networks - provisioning and monitoring of modems per DOCSIS standard with link quality insight.
Connection to the CryptoGuard conditional access system (CAS) for managing TV services and viewing rights.
Auto Configuration Server (ACS) for the TR-069 (CWMP) protocol - remote provisioning, configuration and firmware management of subscriber CPE devices.
A unified view of the entire chain - active and passive equipment - with status, location and a link to the subscriber.
Monitoring and management of CMTS platforms for cable access, with an overview of upstream/downstream parameters.
Management of DCM devices for processing and distribution of digital content in the headend environment.
Management of OLT terminals and ONT units on the optical (FTTH) network - provisioning, status and diagnostics.
Inventory and management of customer-premises equipment - modems, routers and access devices tied to the subscriber.
Monitoring of network infrastructure equipment - availability, ports, load and alarms in real time.
Insight into active sessions, authentications and accounting via RADIUS, linked to the customer record.
Subscriber, service, equipment and finance share the same database - no syncing between separate systems.
Activation, suspension and service changes trigger updates on RADIUS and DHCP without manual steps.
Network and equipment status alongside business metrics - support and the NOC look at the same screen.
Covers the specifics of cable (DOCSIS) and optical (GPON) networks in the same product.
Leave your details and our team will reach out to schedule a demo tailored to your infrastructure - cable, optical or hybrid.